shipping & returns

shipping policy

You have 3 business days from the date of delivery to return your item.

 

All returns are refunded via store credit in the form of a K.amour Couture E-Gift Card. Returns are processed within 5-7 business days after your item(s) are delivered to us.

We do not provide prepaid return labels and you are responsible for covering shipping costs to return.

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy. 

All "SALE" and "FINAL SALE ITEMS"

All sale items, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, are considered final sale, non-returnable and cannot be returned for store credit.

PLEASE READ CAREFULLY

  • Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.

  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

  • All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.

  • Damaged, defective, or incorrect items must be reported within 3 business days of delivery.

  • Return drop-offs are not accepted at our corporate office.

ONLINE RETURNS TO STORE

Upon returning the item, you will receive credit in the form of a gift card that can be used online or in a store. Gift cards can be used in our physical stores.

All items returned must be in original condition (including all paperwork, packaging, and accessories) with tags still attached. All items must be unworn, unaltered, and unwashed. Items considered "Final Sale" cannot be exchanged in store.

If you received items ordered online that were received damaged, defective, or incorrect, you will need to contact customer service in order to receive a full refund to your original payment method.

RESERVED RIGHTS REGARDING RETURNS

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"

  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or

  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-K.amour Couture items sent to our Distribution Center will be discarded upon receipt.

return & exchange policy

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